FAQs

Do you have any questions about Kriptl?

You will certainly find your answer below!

General

What is a Kriptl?

Kriptl is a connected object to be placed behind your smartphone (Apple or Android) to instantly share your digital profile. This way you can share your social medias, your streaming platforms, your contact information or your payment platforms in one click when you meet people.

The person you want to share your profile with does not need to have Kriptl or a specific application to receive your information.

Kriptl offers endless possibilities! It can be used for personal or professional purposes, in any circumstance during a meeting. Rest assured, the chip can be turned on or off if you wish.

Kriptl is the ideal tool for you, whether you’re a student, entrepreneur, business owner, marketer, influencer, artist, athlete, etc. to help you facilitate and keep in touch after your meetings while building your social media profile.

Where to place my Kriptl on my smartphone?

You can place your Kriptl wherever you like on the back of your phone. However, for optimal use we recommend that you place it on the back of your phone:

  • iPhone: at the bottom or in the middle of the phone. Putting it on top can cause your wallet to be constantly triggered.
  • Android: place it at the bottom of your smartphone. For Galaxy / Note: it is recommended to place your Kriptl on top next to your camera.

Can my Kriptl be placed elsewhere?

Your Kriptl can be placed anywhere you like! Here are some examples of other possible uses:

  • iPad or Laptop: stick it on the back like on your smartphone
  • Driver: in your vehicle to share your business card.
  • Restaurant owner: on a table or at the counter to share your social medias or your menu.
  • Company / Business: at the entrance of your office, at the entrance of your shop or at the cash desk.
  • On a stand at an event or open day.

As you can see, the uses and possibilities are endless!

On which surfaces can I stick my Kriptl?

You can stick your Kriptl on all materials with a shell (plastics, metal, wood, etc.) without any problems and for a long time. However, it is not recommended that you stick your Kriptl to leather or any other non-smooth material.

Is it possible to have several Kriptl with one account?

For security reasons, each activated Kriptl can only be linked to one account.

Is it possible to have a customised Kriptl?

Yes, it is possible to order customised Kriptl according to your wishes, whether for your company or for a particular event. To do so, simply send your request to hello@kriptl.com

How to become an ambassador?

Kriptl has an Ambassador Program. For more information on how to become a Kriptl ambassador, please visit the dedicated page.

How to contact us?

If you can’t find the answer to your question you can contact our support directly at: hello@kriptl.com or by using our form on the contact page.

Our customer services are based in France and responds to all queries within 24/48 hours.

Order & Delivery

How is payment ensured?

Payment is made by credit card in a completely secure manner. No data or banking information is collected or stored by Kriptl. The payment service is provided by our partner Stripe.

What is the delivery time?

Orders are processed within 1 to 2 days. It takes 2 days for delivery in France and 5 days for international deliveries. Due to the current sanitary situation (COVID-19), the shipping time may take longer. Orders are accompanied by a tracking number to follow its progress. If you have any problems you can contact our support team at: hello@kriptl.com

How do I track my order?

Once your Kriptl is on its way, you will receive a link to track the progress of the delivery. If you do not receive this link, please contact our support team at: hello@kriptl.com

Do you ship worldwide?

Yes, your Kriptl can be shipped anywhere in the world. Only the delivery time may be longer (about 5 days).

How do I make a return and get an exchange or refund?

You can make your returns within 14 days for France. You can ask for an exchange or a refund.

Do not hesitate to read our General Terms and Conditions of Sale.

Compatibility

Which phones are compatible?

All smartphones are compatible. You can find the list here on our dedicated page.

How do I share my profile?

You can share your Kriptl profile with all smartphones. You just need to bring your Kriptl to the top of the other user’s phone. For iPhones 7 and 8, the user just needs to activate their NFC reader to read your Kriptl. On Android, some smartphones have NFC disabled by default. You just have to activate it in the settings.

Can there be interference?

No, Kriptl has no effect on the other functions of your smartphone or on your wireless charging.

Secure payment

Payments are secured and managed by Stripe. No payment data is stored by Kriptl.

Customer service in France

Our team is based in France and is available to answer your questions by email or telephone.

Client satisfaction

If you are not satisfied with our product, you have 14 days after receipt of the product to return it and receive a refund.

Free shipping

Your Kriptl order will be delivered free of charge and shipped within 24h/48h.